Description
Speaker Bio
Chitra is a technology executive, author, and thought leader in Customer Success and AI-driven business transformation. With a career spanning LinkedIn, HPE, startups, and now NVIDIA, she has mastered the art of scaling global programs that drive customer adoption, retention, and revenue growth.
As the author of Scaling Customer Success, Chitra delivers a pragmatic, results-oriented approach to maximizing Net Revenue Retention (NRR) and customer engagement. She thrives at the intersection of cutting-edge AI, partner enablement, and customer-centric innovation, helping companies bridge the gap between great technology and real-world impact.
Currently, at NVIDIA, Chitra leads strategic initiatives to scale customer and partner success, including AI adoption through Global System Integrators (GSIs). Earlier in her career, she drove programs that accelerated onboarding by 200% and increased NRR by 50%, demonstrating her ability to scale impact and improve customer experiences.
Beyond work, Chitra is a champion for women in tech, a mentor to startups, and an advocate for child education. She brings a dynamic, no-nonsense perspective to leadership, balancing innovation with operational excellence. A lifelong learner, she holds degrees from UC Berkeley, National University of Singapore, and Stanford and has a knack for breaking down complex challenges into actionable strategies.
In her free time, Chitra experiments—whether it’s with new AI workflows, global cuisines, or adventurous travel. If you’re looking for insights on scaling impact, driving AI adoption, or simply a great book recommendation, she’s got you covered.
Connect with her to talk tech, transformation, and the future of AI-driven business success!
As the author of Scaling Customer Success, Chitra delivers a pragmatic, results-oriented approach to maximizing Net Revenue Retention (NRR) and customer engagement. She thrives at the intersection of cutting-edge AI, partner enablement, and customer-centric innovation, helping companies bridge the gap between great technology and real-world impact.
Currently, at NVIDIA, Chitra leads strategic initiatives to scale customer and partner success, including AI adoption through Global System Integrators (GSIs). Earlier in her career, she drove programs that accelerated onboarding by 200% and increased NRR by 50%, demonstrating her ability to scale impact and improve customer experiences.
Beyond work, Chitra is a champion for women in tech, a mentor to startups, and an advocate for child education. She brings a dynamic, no-nonsense perspective to leadership, balancing innovation with operational excellence. A lifelong learner, she holds degrees from UC Berkeley, National University of Singapore, and Stanford and has a knack for breaking down complex challenges into actionable strategies.
In her free time, Chitra experiments—whether it’s with new AI workflows, global cuisines, or adventurous travel. If you’re looking for insights on scaling impact, driving AI adoption, or simply a great book recommendation, she’s got you covered.
Connect with her to talk tech, transformation, and the future of AI-driven business success!
