Description
Speaker Bio
As Group Vice President, Global Customer Success at ServiceNow, Tracy Laird drives the strategic vision for Impact Delivery, ensuring customers maximize their ServiceNow investments. With a strong background in ITSM Product Management, having led the ITSM Product Management Team at ServiceNow, she accelerated global sales and reinforced the company as a leader in IT portfolios. Her experience also includes leadership roles at GE Digital and Symantec, where she enhanced strategies and service offerings to boost customer satisfaction and revenue. Tracy is based in the Bay area.
